StrataDesk support
Help centre.
Clear, step-by-step guides for setting up and using StrataDesk.
Browse by topic
What can we help with?
01 · Available nowEmail setup
Connect your Infomaniak-hosted StrataDesk mailbox to Outlook, Apple Mail, Gmail, Thunderbird or the Infomaniak Mail app.
Open email guides →05 · Available nowBilling & subscription
Can I pay by invoice?
Yes. Open account activation and choose Send me an invoice. Your account stays in trial until day 14, then remains locked until StrataDesk confirms cleared payment.
Payment and invoice options →How do I cancel my contract?
StrataDesk has a 12-month minimum term and renews automatically for successive 12-month terms. Ask to cancel before your renewal date; cancellation takes effect at the end of your current paid term.
Request cancellation →02 · Coming laterGetting started
Signing in, understanding your role and finding your way around StrataDesk.
03 · Coming laterPeople & access
Committee members, residents, roles, invitations and account access.
04 · Coming laterBuilding operations
Work orders, contractors, approvals, notices and building records.